![]() “As technology and markets evolve, companies have to innovate, make innovative products and keep going and try to make a positive change in the world in some respect.” ~ Sridhar Vembu, co-founder – Zoho.If you go above and beyond on the customer service side, people are much more likely to recommend you.” ~ Stewart Butterfield, co-founder – Slack “Every customer interaction is a marketing opportunity.If you don’t need sleep, I also do not need sleep.” ~ Eric Yuan, founder – Zoom If my competitors say, “I work eight hours a day,” then I can work 10 hours. “Working hard, that’s the only thing I know better than my competitor.Now it’s won by those that build the best experiences. ~ Aaron Levie, co-founder – Box The first 20 years of the web were won by those that built the best infrastructure.Like they really, really love it.” ~ Michael Pryor, co-founder – Trello “It’s not easy, but we built a product that people love to use.They choose it for the experience.” ~ Drew Houston, co-founder – Dropbox “People do not choose Dropbox because it has this much space or gigabytes.We sold the model and we sold the customer’s success.” ~ Mark Benioff, co-founder – Salesforce “It’s amazing to consider that no matter what size of customer we were pitching, or where in the world we were selling, a singular idea drove all our accomplishments: we never sold features.“The idea that 20% of the features will get you 80% of the value may well be correct, but it also means that on important tasks, you’re giving the customers B-grade experience where it matters most.” ~ Des Traynor, co-founder – Intercom.Suggested Read: List of SaaS Conferences You Must Attend in 2022-23 “If you stay very focused on customers and customer success, people pay attention to that – and in turn, they also want that same type of success.” ~ Aneel Bhusri, founder – Workday.“Take the customer-first approach, and you’ll build a resilient company with an impact - and a strong future.” ~ Nick Francis, co-founder – Help Scout.“Building a good business involves finding a set of customers whom you can serve, however a ‘great business’ is only realised when you can serve that set of customers in multiple ways.” ~ Chris Savage, co-founder – Wistia.Just get out of their way.” ~ Brian Halligan, co-founder – HubSpot First, find the best people you can in the world. “One of the purposes of life, and selfishly what makes people happy, is building things that are impactful.” ~ Dustin Moskovitz, co-founder – Asana.It makes sense: A person you can count on to buy from you again and again is more valuable than one who disappears after the first transaction.” ~ Mikkel Svane, co-founder – Zendesk “Businesses talk a lot about customer loyalty.“Customer support is not an expense to be minimized, but an opportunity to be maximized.” ~ Dharmesh Shah, co-founder – HubSpot.Whether you are a developer writing the software or the marketer telling the story, you must have a firm grip on the problem you are solving from the point of view of your customer.” ~ Ross Mason, co-founder – MuleSoft “Take every opportunity to spend time with your customer.
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